Customer Service Officer – KSA
Customer Service Officer – KSA
About the job
JOB SUMMARY
Provide all banking services to customers at a high level of quality and efficiency in accordance with the bank’s standards in order to achieve the bank’s & business’ objectives.
MAIN DUTIES
Answers customers’ questions / inquiries and provides standard and sufficient information, strengthen customer relationships and maintain customer loyalty.
Provide excellent banking service to customers and always ensure customer satisfaction.
Selling the bank’s products and services to reach the maximum number of qualified customers.
Understanding the bank’s products & Contribute to the profitability of the branch by focusing on the sale of high-profit products.
Achieve sales targets in a timely manner.
Update and code the customer database and apply the “Know Your Customer” rules to comply with money laundering regulations and rules.
Make the necessary proposals to improve or develop the service to suit the needs of customers and to support the bank’s competitive position with other banks.
Maintain customers’ documents/files as per the Bank and SAMA procedures.
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BEHAVIOURAL COMPETENCIES
Excellent communication skills
High level of Professionalism
Very good negotiation skills
Excellent Problem solving skills
Very good time management skills
MS Office & Internet proficiency
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JOB REQUIREMENTS
Bachelor’s degree from an accredited University.
Banking experience is preferred.
Average of 2+ years’ experience working in a customer facing role.
Effective verbal and written skills in English and Arabic
Marketing and Selling Skills, Excellent interpersonal skills and communication skills.
Good understanding of SAMA rules and regulations is preferred.
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