Customer Support Associate for Partner & More
Customer Support Associate for Partner & More
Job Description
For a company working in Finance, we are looking for Support Associate, to assume the following responsibilities:
Provide answers to customers queries through website and live chat related to company services.
Manage interaction with customers on a daily basis and providing the correct information and solutions to help to improve the customer experience.
Answer E-mails and respond to live chats in an efficient manner.
Identify customer questions, concerns, and overall needs.
Provide accurate answers and solutions to customer queries
Reviewing customer accounts and transactions while resolving issues
Giving detailed explanations of services
Understanding and striving to meet support metrics while providing excellent customer service.
Follow communication “scripts” when handling different topics.
Reviewing customer accounts and transactions while resolving issues
Giving detailed explanations of services.
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Job Requirements
Decision making authority
Decisions Expected
- Resolving Customers Issues
- Addressing customers’ requirements
Recommendations Expected
•Making recommendations about the process modifications to meet the customers’ needs
Job Details
Experience Needed:
1 To 2 Years
Career Level:
Entry Level (Junior Level / Fresh Grad)
Education Level:
Not Specified
Salary:
7000 To 7500 EGP Per Month
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