Front Desk Receptionist – Four Seasons

Front Desk Receptionist – Four Seasons

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Job Description:
The Four Seasons Hotel Doha is looking for a Front Desk Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Desk Manager. This is a highly visible role representing Four Seasons Hotel Hotel Doha and managing the day to day activities of the Front Office Team.

Essential Functions:
Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
Keeps management informed of guest and staff-related incidents; represents senior management in their absence

Screens next day movements for special instructions to various departments
Ensures pending follow up action is communicated to the next shift
Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
Performs any other duties as assigned to him/her by management and is also able to work in all shifts
Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Adhere to Four Seasons Hotel’s standards as well as policies and procedures
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Works harmoniously and professionally with co-workers and direct superior

Preferred Qualifications and Skills
Degree Holder, preferably in hotel and restaurant management
2-4 years of experience as a Guest Relations Agent
Excellent command in English, Arabic is an advantage

Our Offering
Opportunities to build a successful career with global potential   
Unique strong culture – diversity of 50 different nationalities  
Living accommodation in high quality, well-resourced apartment 
Excellent Training and Development opportunities
Employee Recognition Programs​
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets  
Complimentary meals in employee restaurants  
Free transportation to work  
Medical coverage  
Apply from here

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