Banque Misr – Riyadh, Saudi Arabia

Banque Misr – Riyadh, Saudi Arabia

NOC / Service Desk Engineer
About the job
To provide assistance and solutions to customers or users who encounter problems with their computer hardware, software, or network systems ensuring that users receive appropriate help with a great customer experience and in a timely manner.

Respond to customer and employee IT support requests via phone, email, chat, or in person.
Troubleshoot and resolve software, hardware, network, and security issues.
Document and report IT incidents, problems, and solutions.
Perform regular updates and upgrades of the bank’s IT systems and applications.
Ensure compliance with the bank’s IT policies, procedures, standards, and regulations.
Provide training and guidance to customers and employees on how to use the bank’s IT systems and applications effectively.
Collaborate with other IT engineers, managers, and stakeholders to coordinate and align IT goals and objectives.
Install and configure client computer systems, such as desktops, laptops, tablets, and mobile devices.

Computer Science or Equivalent specialization degree.
From 3 to 5 years of overall experience in IT infrastructure Management / IT solutions.
Knowledge about Networking – LAN/ WAN, VPN, IT security, networking/ IT Solution architecting for projects.
Ability to collaborate well with a diverse group internally external vendors on a regular basis.
Working knowledge of CRMs (customer relationship management) and Knowledge systems – any major CRM or Knowledge system JIRA,
Excellent understanding of Computer network fundamentals and working knowledge of network troubleshooting tools, Ping, ipconfig, trace route.
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