Arabic Speaking Customer Service Agent

Arabic Speaking Customer Service Agent

Job Title: Arabic Speaking Customer Service Agent (m/f/d)

Job Description
We are searching multilingual talents like YOU for our excellent Customer Service Team!
You speak English as well as Arabic fluently?
Brilliant! Then work with us!

Become a Customer Service Advisor (m/f/d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.

Working within our friendly and supportive team you will:
provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as phone, chat, and email.
offer pre- and post-sales support for all self-service advertising products.
provide product and tool support to enhance our clients’ experience.
use tools and systems to identify customers’ issues addressed in their raised queries.
escalate the client’s problems to the corresponding groups for resolution.
resolve customer issues in a timely manner, proactively communicate progress to clients, and proactively identify areas where clients can improve usage of our solutions.
maintain high customer satisfaction while representing a major brand.

Your Skills:
Online Advertising Experience is a big plus
Prior working in service organization is desired
Excellent written and verbal communication
Fluent, verbal and written in Arabic (C1) and minimum B2 in English
Familiarity with social media and you are active on them
Familiarity with online advertising products/vendors
Ability to multitask & work under pressure
Fast learner, diligent worker
Your Benefits;

€2,500 gross monthly salary / €30,000* gross annual salary.
Homeoffice in Germany**
Your work equipment will be provided by us.
6 weeks paid training and ongoing coaching – all online.
Apply Now !

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